In order to best serve our members, we have compiled a list of answers and information to frequently asked questions. If you do not see what you’re looking for or have additional questions, please contact a local Member Service Representative.
Accessing your Marine Credit Card account is done through the Elan website. Login to view your balance, account information, and pay your bill.
Online Banking password must incorporate the following characteristics:
If you have any questions regarding Online Banking password requirements or need assistance setting up your password, please contact a Marine Credit Union representative
There are multiple ways to reorder checks.
Check Reorder Form
1. Your check reorder form can be mailed or taken to your local branch
1. Contact us with your account information and we can reorder your checks over the phone.
Please be aware there is a shipping charge on all check orders.
If you forgot your Online Banking password you can reset it online here. Please note that you must have access to the e-mail that was used when setting up your Online Banking account. If you do not have access to the e-mail account, please contact a local Member Service Representative for assistance.
You can sign-up to begin accessing your accounts online quickly and easily. Simply visit our Online Banking page and follow the instructions for sign-up.
Please note that in order to sign-up for Online Banking you must have an e-mail address on file with Marine. If you did not provide one at account opening or are not sure if an e-mail address is on file, please contact a local Member Service Representative.
To access the new Audio Banking system as a first-time user you will need your Marine Credit Union account number (minus any proceeding zeros) and your social security number. Call 800.444.5717 and enter your account number and follow the prompts.
As part of the set up, you will be instructed to create a PIN. The PIN must follow these guidelines:
If you have any issues setting up this service, please contact a Marine Credit Union Representative for assistance.
There are variety of ways to change your contact information.
You can change your address and phone number through Mobile Banking
Just give us a call at 800-923-2780 and we can assist you.
You can also mail a request to update your address.
Marine Credit Union
PO Box 309
Onalaska, WI 54650
Direct deposits and electronic payments allow for convenient access to your funds and faster payments. Please ensure you include both the routing number and full MICR number when providing your account information to employers and merchants to avoid processing delays. Please note that each checking, savings, and loan has a unique MICR number, and your membership number should be used for electronic transactions.
You can locate the routing number and full MICR number information within Online Banking under Services or contact us at 1.800.923.7280.
Navigation throughout the new Marine Mobile App is now easier than ever! To move from screen to screen, simply select your desired menu from the icon in the top left corner of the app with the three horizontal lines. Some screens also feature an additional red icon in the lower right-hand corner allowing you to jump to related features within the app.
To wire funds to Marine Credit Union from another financial institution, provide the following information:
Receiver: Marine Credit Union
Address: 811 Monitor St., La Crosse, WI 54603
Your Account Number (Include sub account)
Please note there is a $10.00 service charge on incoming and $20.00 service charge on outgoing wire transfers that will be applied to your Marine account at the time of the wire.
Marine Credit Union’s routing number is 275977489.
Bottom of check, the second set of numbers.
Changing your debit card PIN can be done at any time by calling 1.877.267.6914. Simply have your card number and current debit card PIN ready. You may also stop into a local branch to update your debit card PIN.
This option can only be used if you currently have a debit card.
Visit a Branch
We are able to create a new debit card for you at any of our full service branches.
Contact one of our Member Service Representatives at 800-923-7280 and we can assist you in ordering a debit card.
If you think you are a victim of fraud or identity theft, please contact us right away at 800-923-7280
Yes, we do mobile homes on lots and land.
We typically do recommend re-evaluating your home to get an updated snap shot of how much equity you’ve built up with all your hard work, but we do have other methods to evaluate what your home is worth.
If you worked with an MCU Loan Officer and your loan is through MCU be sure to initiate an insurance claim. Your insurance provider will request a Letter of Guarantee from MCU. They can submit that request to LoanServicing@MarineCU.com. MCU will take care of processing your GAP insurance paperwork at that time.
If you worked with the dealership for your loan and opted for GAP insurance, reference paperwork provided to you. If you do not have access to that paperwork, contact the dealership you completed your loan through for assistance.
We have flexible options with FICO, income, and creative ways to help with your down payment.
All persons residing or employed in the following counties: a. Brown, Calumet, Chippewa, Clark, Columbia, Crawford, Dane, Dodge, Dunn, Eau Claire, Fond du Lac, Grant, Green, Green Lake, Iowa, Jefferson, Kenosha, La Crosse, Lafayette, Manitowoc, Marquette, Milwaukee, Monroe, Outagamie, Ozaukee, Racine, Richland, Rock, Sauk, Sheboygan, Taylor, Trempealeau, Vernon, Walworth, Washington, Waushara, Waukesha & Winnebago counties, Wisconsin; b. Allamakee, Cedar, Clayton, Clinton, Dallas, Fayette, Muscatine, Polk, Scott, and Winneshiek counties located in Iowa; c. Rock Island county in Illinois; and d. Fillmore, Houston, Olmsted and Winona counties in Minnesota
Title/lien releases are processed within 30 days after the loan is paid in full. If Marine Credit Union holds your title, it will be mailed to the address listed on your account. If you hold the title, MCU will mail the lien release to the address listed on your account. If another financial institution or a Dealership paid off the loan and have requested the title/lien release it will be mailed to them.
Stay on top of your financial progress anytime, anywhere with our mobile banking app.
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